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Walk-In & Queue Management
Stop running a calendar for appointments and a separate queue for walk-ins. Put both on one timeline — and on a screen the customer, your team on the floor, and your operations team can all read the same way.
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Trusted by retail, banking, and service chains across Europe
Half your day is appointments booked online — eye tests, advisories, hearing consultations. The other half is walk-ins who arrived without a booking. They share the same staff and the same hour. Most platforms manage one stream and pretend the other doesn't exist — so businesses end up running two tools, two waiting lines, and no shared picture of who's actually next.
Walk-ins fill the gaps between bookings. A walk-in never leapfrogs an appointment whose moment has come. Online customers stay protected; walk-in throughput keeps moving.
The number on the customer's phone, the waiting-room screen, and the team's board is the same number. It updates the moment anything on the floor changes — no manual calls, no refreshing.
Every check-in, no-show, overrun, or trimmed appointment ripples through the queue in real time. The wait shown at 14:42 reflects what actually happened by 14:42 — not the plan from 09:00.
Every appointment is logged as early, on time, or over time, with the actual duration kept to the second. Capacity planning runs on reality, not on the morning's optimism.
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Customer, your team on the floor, your operations team at HQ — all reading from the same source of truth, in the format that fits their role.
Choose the entry pattern that fits each of your locations — change later with a configuration toggle, not a new contract.
Best for high-volume locations with dedicated check-in hardware
A customer-facing kiosk near the entrance. Customers join the queue, book on the spot, or check in with their booking number — independently, without staff intervention.
Best for locations without dedicated kiosk hardware
Runs on a commodity tablet. No scanner, no printer. Customers enter their booking number on screen or scan an on-screen QR with their own phone. Same flows, lighter infrastructure.
Best for high-touch service or locations without a public check-in surface
No public kiosk. Associates greet every visitor and create the ticket from the Queue Manager. Often paired with online bookings checked in via QR scan or pick-from-list.
Cross-industry research on what happens when waits get long — and what changes when queues are run properly.
86%
of customers will leave a store if the line is too long.
Waitwhile · Consumer survey, 2024
+22%
average productivity gain in the first six months of going digital.
Deloitte / Qminder, 2025
−38%
reduction in average customer wait time with queue management software.
Vizitor industry benchmark, 2026
70%
of shoppers are less likely to return after a single long wait — one bad queue, one lost customer.
ScanQueue, 2024
5–7 min
today's abandonment threshold — down from 13 min in 2015.
Queueaway industry data, 2024
35%
shorter perceived wait when customers see live updates on their phone.
Consumer research, 2024
−19%
fewer walkouts with proactive queue alerts and live status to customers.
NextMe retail data, 2024
An optional intelligence layer on top of the queue, configurable per account. It learns from how your floor actually runs and feeds that signal back into the next day's capacity plan, the appointment durations you offer online, and the resource you route the next walk-in to.
Cameras count who walked in. The queue counts who actually wanted to engage — who got a ticket, who gave up, who converted into a future booking. That's the number you plan capacity around, not the raw door-count.
Learns from weeks of engaged footfall to forecast high-pressure windows before they hit. When a spike is coming, online availability tightens automatically — walk-ins don't get squeezed out. When pressure drops, it loosens back. The schedule breathes with reality.
A 30-minute slot that finished in 15 trims back to 15 — automatically, freeing the resource for the next ticket. Default durations self-tune per location, service, and resource. Faster locations can offer tighter slots online — more bookings, no overtime.
Routes walk-ins to the resource most likely to serve them well — based on the customer's history, the service they need, and each resource's typical speed at that service. If someone's been waiting too long, the system finds the next-fastest match.
Available as a configurable add-on · Set up per account · Talk to us about your operation
Citizen appointments and walk-in registrations served by the same staff and the same rules.
See public sector
Drop-off windows, scheduled service, and walk-in repair jobs balanced on the floor.
See workshops
Walk-in triage, scheduled consultations, and follow-ups orchestrated from one queue.
See healthcare
Telco, electronics, fashion — high-footfall stores serving online bookings and walk-ins together.
See retail solutions
Citizen appointments and walk-in registrations served by the same staff and the same rules.
See public sector
Drop-off windows, scheduled service, and walk-in repair jobs balanced on the floor.
See workshops
Walk-in triage, scheduled consultations, and follow-ups orchestrated from one queue.
See healthcare
Telco, electronics, fashion — high-footfall stores serving online bookings and walk-ins together.
See retail solutions
Tell us how your locations work and we'll show you the setup that fits — kiosk, tablet, or concierge.
The building blocks behind the floor that make it easier to run — for the team, for the customer, for the manager checking the day's load.
NEWCustomers scan the QR from their booking email at the kiosk. The booking converts to a queue ticket on the spot — no form, no friction.
The associate sees today's upcoming bookings and checks the customer in by name — no QR needed when service is hands-on.
Online bookings that don't check in within a grace window are logged as no-shows automatically. The slot frees up, the data goes to reporting.
If the wait is too long, the customer books a later slot directly at the kiosk. Service and time pre-selected — they scan, confirm name and email, done. You don't lose the customer to the shop next door.
The TV in the waiting area shows who's being called now, who's next, and live countdowns. Combine multiple queues on one screen if needed.
Every customer gets a live page on their phone with ticket position and call time. Updates without refresh.
Walk-ins fill the gaps, but never leapfrog an online booking whose moment has come.
Customer controls on the mobile page. They tell you they're nearly here, or that they've left, without flagging anyone down.
Every completed ticket is tagged with status and actual duration. Capacity planning runs on what really happened.
Workshop, consultation, returns — separate streams, separate rules, optionally combined on one TV.
If a customer's wait risks running past your close, both you and they know early — with rebook options ready.
A ticket sitting in "calling" too long flips visually red on the board, so the associate can move it or close the loop.
Pair it with the rest of the toolkit — courses, sales sequences, smart links — under one contract. We'll walk you through the right fit on a 30-minute demo.
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"TIMIFY allows us to manage appointments and staff capacity across all our stores centrally. We've increased consultation quality while improving operational efficiency."
Marnik Boerland
Group Head of Omnichannel Infra & Logistics, Nexeye
"TIMIFY allows us to manage appointments and staff capacity across all our stores centrally. We've increased consultation quality while improving operational efficiency."
Marnik Boerland
Group Head of Omnichannel Infra & Logistics, Nexeye
"TIMIFY allows us to manage appointments and staff capacity across all our stores centrally. We've increased consultation quality while improving operational efficiency."
Marnik Boerland
Group Head of Omnichannel Infra & Logistics, Nexeye
If the hybrid queue is new to your floor, these are the first ones operations leads come back to us with. If yours isn't here, drop us a line — we'll add it.
Let’s review your retail setup and show you how timify fits your operational model.
